Privacy Policy

www.cindytien.com

Effective date: 1st October 2021

Welcome to the Privacy Policy of www.cindytien.com (“Site” or “Website”).

True Presence (“True Presence”, “we”, “us” and “our”) respects your privacy and is committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly, in order to best understand the products and services that are most useful to you. The www.cindytien.com website and the True Presence brand is owned and operated by Cindy Tien. This Privacy Policy is intended to notify you of our online privacy practices, the type and categories of information that may be collected, disclosed and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use and distribution of the information, what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control, your rights regarding your personal information and who to contact with questions or concerns.

This Privacy Policy applies to the True Presence website located at www.cindytien.com (collectively, the "Website") or any mail operations concerning our services, as well as our marketing contacts with you. We take data protection very seriously and abide by the Personal Data Protection Act (PDPA) of Singapore and other relevant privacy laws that govern our jurisdiction.

BY USING THE WEBSITE AND/OR BY CONTACTING US AND PROVIDING ANY PERSONAL INFORMATION, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION BY US IN ACCORDANCE WITH THIS PRIVACY POLICY, AS WELL AS TERMS AND CONDITIONS. IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES ON THIS PAGE AND, AT THE TOP OF THIS PRIVACY POLICY, INDICATE THE DATE THAT CHANGES WERE LAST MADE.

PERSONAL INFORMATION WE MAY COLLECT

Personal information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

Communications, such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us and to provide the services.
Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes and contests.
Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Data from other sources. We may also collect information about you from:

Business partners, such as advertising and joint marketing partners.
Data providers, such as information services and data licensors.
Public sources, such as blogs, forums or social media platforms.

Automatic Collection. We and our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through the Sites, such as:

Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Cookies and similar technologies. Some of our automatic data collection is facilitated by cookies and similar technologies.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

Service delivery. We may use your personal information to:

communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
provide customer support and maintenance for the Service

Direct Marketing. We may use your personal information to send you True Presence-related marketing communications as permitted by law. You can opt out anytime by unsubscribing the newsletter or by informing us through email.

For research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business.

To create anonymous data. We may create aggregated, de-identified or other anonymous data records from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Interest-based advertising. We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data, online activity data and/or geolocation data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you.

To comply with laws and regulations. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) audit our internal processes for compliance with legal and contractual requirements; (c) enforce the terms and conditions that govern the Service; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyber-attacks and identity theft.

With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

HOW WE SHARE YOUR PERSONAL INFORMATION

True Presence Singapore will not provide or disclose Customers' personal information to third parties except in the following cases:

Prior consent has been obtained from the Customer whose personal information is to be disclosed;
Disclosure is required or permitted by law or by the order of a court;
The information is provided or disclosed to a service provider (including its officers, employees and agents) in compliance with the Scope of Use (please see Article 4 below);
In cases of shared use among an affiliate; and
The personal information is provided in connection with business succession due to merger, spin-off or otherwise.

Notwithstanding the above and subject to relevant laws, True Presence Singapore may disclose Customers' personal information to:

(a) the subsidiaries, holding companies, related corporations or associates (the term "related corporations" is as defined in the Companies Act (Cap 50, 2006 Rev Ed)) of True Presence Singapore whether present or future;
(b) Singapore governmental or regulatory authorities or the relevant foreign governmental or regulatory authorities;
(c) any other persons which True Presence Singapore may think fit;

notwithstanding that any such persons may be outside Singapore, for any of the above purposes or any other purpose for which Customers' personal information was disclosed at the time of its collection.

YOUR CHOICES

In this section, we describe the rights and choices available to all users.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings.

Advertising Choices. You may opt-out of interest-based advertising.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com

Choosing not to share your personal information. If you do not provide information that we need to provide the Service, we may not be able to provide you with the Service or certain features. We will tell you what information you must provide to receive the Service when we request it.

OTHER SITES, MOBILE APPLICATIONS AND SERVICES

The Site may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

ANALYTICS

SECURITY PRACTICES

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

INTERNATIONAL DATA TRANSFERS

True Presence is headquartered in Singapore and may have service providers in other countries. The data can transfer to other countries.

CHILDREN

The Service is not intended for use by children under 18 years of age, and we do not knowingly collect information about children under age 18 through the Service. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian as required by law, we will delete it.

RESPONSE TO CONFIRMATION, REVISION AND OTHER REQUESTS CONCERNING PERSONAL INFORMATION

When a Customer requests confirmation, revision (correction, addition or deletion), cessation of use or removal of his/her personal information, True Presence will, upon verifying such Customer's identity, comply with the request, unless there is a reasonable basis to refuse.

Customers may contact us in writing at the following:-

Contact : Data Protection Officer

Mailing address : True Presence Singapore

E-mail address : cindy@cindytien.com

Customers may withdraw their consent to us collecting their personal information at any time as stated above. In the event the withdrawal is complied with, True Presence will not be able to comply with any of its contractual obligations owing to Customers and in addition, True Presence will not be able to effectively render its services to Customers, if at all.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the modified version. In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

CONSENT

By providing their personal information to us, Customers thereby consent to the processing of their personal information in accordance with this Policy.

Customers further thereby confirm that they have obtained the consent from the person(s) whose personal information may be given to us by Customers or identified from the Customers' personal information which may be processed by us for the purposes stated herein including disclosure to the parties stated herein in this Policy.

For any questions, complaints or more information on this privacy policy please contact cindy@cindytien.com